Legal Centre

Privacy Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Who We Are

LPC Music Photography Works CIC is a Community Interest Company providing event entertainment, photography, DJ services, photo booth hire, PA system hire, podcast services, workshops and community projects.

Company Number: 15166485

If you have any questions about this Privacy Policy, please contact us using the details on our Contact page.

2. Information We Collect

We may collect:

Name
Email address
Telephone number
Event address
Billing address
Booking details
Payment information (processed securely through third-party providers where applicable)
Messages sent through our website
Photographs or videos where consent has been given or where agreed as part of the service

3. How We Use Your Information

We use your information to:

Respond to enquiries
Process bookings
Deliver our services
Contact you about your booking
Send invoices and receipts
Improve our services
Meet our legal obligations

We do not sell your personal information.

4. Legal Basis for Processing

We process personal data under UK GDPR based on:

Your consent
Performance of a contract
Legal obligations
Legitimate business interests where appropriate

5. How We Store Your Information

We take reasonable steps to keep your information secure using appropriate technical and organisational measures. We only keep personal data for as long as necessary for legal, accounting and business purposes.

6. Sharing Information

We may share information with trusted service providers when necessary to deliver our services, such as:

Payment providers
Website hosting providers
Professional advisers
Legal or regulatory authorities where required by law

7. Cookies

Our website may use cookies to:

Improve website performance
Remember your preferences
Analyse website traffic

For more information, please see our Cookie Policy.

8. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion where appropriate
Restrict processing in certain circumstances
Object to processing in some situations
Request a copy of your data

9. Photography and Video

During events, photographs or videos may be taken as part of the service. Where images are used for marketing, we will respect any agreement made with the client and any applicable privacy requirements.

10. Children’s Information

Where services involve children or young people, we expect consent from a parent, guardian or authorised organiser where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last updated” date.

12. Contact Us

LPC Music Photography Works CIC

Company Number: 15166485

Please use the contact details listed on our Contact page for any privacy-related enquiries.

Terms & Conditions

LPC Music Photography Works CIC

Last updated: July 2026

1. About Us

These Terms & Conditions apply to all services provided by LPC Music Photography Works CIC.

Company Number: 15166485

By making a booking, you agree to these Terms & Conditions.

2. Services

We provide services including:

DJ Services
PA System Hire
Photo Booth Hire
Magic Mirror Booth Hire
360 Video Booth Hire
Photography
Podcast Production
Workshops
Community Events
Event Equipment Hire

3. Booking

A booking is confirmed only when:

We have accepted your booking.
The required deposit has been received.
A booking confirmation has been issued.

4. Deposit

A 25% non-refundable booking deposit is required to secure your booking date.

Bookings are not guaranteed until the deposit has been received.

5. Final Payment

The remaining balance must be paid at least 3 days before the event, unless otherwise agreed in writing.

Failure to pay may result in cancellation of the booking.

6. Cancellation by the Client

If you cancel:

The 25% booking deposit is non-refundable.
Additional charges may apply if costs have already been incurred.
Refunds of any remaining payments will be considered in line with our Refund & Cancellation Policy.

7. Cancellation by LPC Music Photography Works CIC

If we need to cancel due to circumstances beyond our control, we will:

Offer an alternative date where possible, or
Refund any payments made (excluding situations where services have already been provided).

Our liability will be limited to the amount paid for the affected booking unless the law requires otherwise.

8. Event Delays

If an event starts late due to circumstances outside our control:

The booked finish time will normally remain unchanged unless additional time is agreed and available.
Extra time may be subject to additional charges.

9. Client Responsibilities

The client is responsible for:

Providing safe access to the venue.
Ensuring sufficient electrical power is available.
Obtaining any necessary venue permissions.
Providing accurate event information.
Informing us of any hazards or restrictions.

10. Equipment

All equipment remains the property of LPC Music Photography Works CIC unless hired under a separate hire agreement.

Clients must not:

Move equipment.
Repair equipment.
Allow unauthorised persons to use equipment.

11. Damage

The client may be responsible for damage caused by:

Negligence.
Misuse.
Intentional damage.
Theft while equipment is under the client’s responsibility.

12. Photography & Marketing

With permission where appropriate, photographs or videos from events may be used to promote our services.

If you do not wish your event images to be used, please let us know before the event.

13. Health & Safety

We reserve the right to stop or refuse any activity if it presents a health and safety risk to staff, clients or guests.

14. Behaviour

We reserve the right to stop providing services where staff experience:

Abuse
Threatening behaviour
Violence
Illegal activity

No refund will normally be provided if services are ended because of such behaviour.

15. Liability

We will take reasonable care in providing our services.

Nothing in these Terms limits or excludes liability where it cannot legally be excluded under UK law.

16. Force Majeure

We are not responsible for delays or cancellations caused by events beyond our reasonable control, including:

Severe weather
Flooding
Fire
Power failures
Government restrictions
Industrial action
Illness affecting key staff
Other unforeseen emergencies

17. Complaints

If you are unhappy with our service, please contact us as soon as possible so we can investigate and try to resolve the issue promptly.

18. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Contact

LPC Music Photography Works CIC

Company Number: 15166485

Please use the contact details on our Contact page for any questions about these Terms & Conditions.

Refund & Cancellation Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Booking Deposit

A 25% non-refundable booking deposit is required to secure your booking date.

Your booking is not confirmed until the deposit has been received.

2. Final Payment

The remaining balance must be paid no later than 3 days before your event, unless agreed otherwise in writing.

If payment is not received on time, we may cancel your booking.

3. Client Cancellation

If you cancel your booking:

The 25% booking deposit is non-refundable.
If the remaining balance has already been paid, any refund will depend on how much notice is given and any costs already incurred.

Notice Period

More than 30 days before the event

Deposit retained.
Remaining balance (if paid) refunded, less any agreed costs already incurred.

8–30 days before the event

Deposit retained.
We may retain additional reasonable costs already committed to your booking.

7 days or fewer before the event

A refund may not be available because the date has been reserved and preparations are likely to have been completed.

4. Rescheduling

If you need to change your event date:

We will do our best to accommodate your request.
Changes are subject to availability.
Your deposit may be transferred to the new date if agreed.

5. Cancellation by LPC Music Photography Works CIC

If we are unable to provide the booked service due to circumstances within our control, we will:

Offer an alternative date where possible; or
Refund payments you have made for the affected service.

6. Force Majeure

We are not responsible for cancellations or delays caused by events outside our reasonable control, including:

Severe weather
Flooding
Fire
Power failures
Government restrictions
Industrial action
Serious illness
Other unforeseen emergencies

In these situations, we will try to arrange an alternative date where possible.

7. No Access to Venue

If our team cannot access the venue at the agreed time because of circumstances outside our control, additional charges may apply if extra time or travel is required.

8. Client No-Show

If the client or organiser does not attend the event or cannot be contacted at the agreed time and place, the booking will normally be treated as completed and refunds will not usually be available.

9. Equipment Hire

For equipment-only hires:

Equipment must be returned on time and in the condition it was supplied.
The hirer may be responsible for loss or damage caused while the equipment is in their care.
Late return charges may apply if stated in the hire agreement.

10. Refund Method

Approved refunds will normally be made using the same payment method used for the original booking, unless otherwise agreed.

11. Contact Us

If you have any questions about cancellations or refunds, please contact us using the details on our Contact page.

LPC Music Photography Works CIC

Company Number: 15166485

Cookie Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Introduction

This Cookie Policy explains how LPC Music Photography Works CIC uses cookies and similar technologies on our website.

By continuing to use our website, you agree to the use of cookies as described in this policy, subject to your browser settings and any cookie preferences you choose.

2. What Are Cookies?

Cookies are small text files stored on your computer, tablet or mobile device when you visit a website.

They help websites:

Remember your preferences
Improve performance
Enhance security
Understand how visitors use the website

3. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly.

Examples include:

Page navigation
Security
Contact forms
Booking enquiries

These cookies cannot normally be switched off.

Performance & Analytics Cookies

These cookies help us understand:

Which pages are most popular
How visitors use our website
Which services receive the most interest

This information is anonymous and helps us improve our website.

Functionality Cookies

These cookies remember your preferences, such as:

Language
Accessibility settings
Previously entered information

Marketing Cookies

If we advertise through services such as Google or Facebook, marketing cookies may be used to help measure advertising performance.

Where required by law, these cookies will only be used with your consent.

4. Third-Party Cookies

Some parts of our website may use services provided by third parties, including:

Google Maps
Google Analytics
Social media platforms
Payment providers
Booking services

These third parties may set their own cookies. Please refer to their privacy policies for more information.

5. Managing Cookies

Most web browsers allow you to:

Accept cookies
Reject cookies
Delete existing cookies
Control cookie settings

Please note that disabling some cookies may affect how parts of our website function.

6. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the law, technology or our services.

The latest version will always be published on this page.

7. Contact Us

If you have any questions about this Cookie Policy, please contact us using the details on our Contact page.

LPC Music Photography Works CIC

Company Number: 15166485

Accessibility Statement

LPC Music Photography Works CIC

Last updated: July 2026

1. Our Commitment

LPC Music Photography Works CIC is committed to making our website, services and events as accessible and inclusive as reasonably possible.

We aim to ensure everyone is treated with dignity, respect and fairness, regardless of age, disability or background.

2. Website Accessibility

We aim to make our website easy to use by:

Using clear headings and readable text.
Maintaining good colour contrast where possible.
Making the website easy to navigate.
Keeping content simple and easy to understand.
Working to improve accessibility as our website develops.

3. Event Accessibility

Where reasonably possible, we aim to:

Provide step-free access at our own venues or advise clients of venue accessibility.
Allow extra setup time where accessibility needs require it.
Work with clients to make reasonable adjustments.
Welcome assistance dogs where permitted by the venue.
Support guests with additional accessibility requirements.

Please let us know of any accessibility needs when making your booking.

4. Communication

If you need information in another format or require additional support, we will do our best to help.

Examples include:

Larger text
Clear written communication
Additional time for discussions
Alternative ways to contact us

5. Community Inclusion

As a Community Interest Company (CIC), we are committed to creating opportunities for people from all backgrounds.

We aim to support:

Disabled people
Young people
Older adults
Community groups
Individuals facing barriers to employment
People from diverse communities

6. Reporting Accessibility Issues

If you experience any accessibility problems with our website or services, please contact us.

We welcome feedback and will use it to improve accessibility wherever possible.

7. Continuous Improvement

Accessibility is an ongoing process. We regularly review our website and services and will make reasonable improvements as resources allow.

LPC Music Photography Works CIC

Company Number: 15166485

Please use the contact details on our Contact page if you need assistance or would like to discuss any accessibility requirements before booking.

Equality, Diversity & Inclusion Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Our Commitment

LPC Music Photography Works CIC is committed to creating an environment where everyone is treated fairly, with dignity and respect.

We welcome people from all backgrounds and aim to provide equal opportunities in our services, employment, volunteering and community activities.

2. Purpose

This policy explains how we promote equality, celebrate diversity and encourage inclusion throughout our organisation.

We are committed to complying with the Equality Act 2010 and other applicable UK laws.

3. Our Principles

We will:

Treat everyone fairly and with respect.
Promote equal opportunities.
Value diversity.
Challenge discrimination and harassment.
Encourage participation from under-represented groups.
Make reasonable adjustments where appropriate.
Create an inclusive environment for everyone.

4. Protected Characteristics

We will not discriminate because of:

Age
Disability
Gender reassignment
Marriage or civil partnership
Pregnancy and maternity
Race
Religion or belief
Sex
Sexual orientation

5. Our Services

We aim to ensure our services are welcoming and accessible.

This includes:

DJ Services
Photo Booth Hire
Magic Mirror Booth Hire
360 Video Booth Hire
PA System Hire
Photography
Podcast Production
Workshops
Community Events

We will consider reasonable adjustments where practical to help people access our services.

6. Employment and Volunteers

We are committed to fair recruitment and selection.

We will:

Recruit based on skills, experience and suitability.
Provide equal opportunities for employees and volunteers.
Promote a respectful working environment.
Not tolerate discrimination, bullying or harassment.

7. Accessibility

We will work to remove unnecessary barriers by:

Providing accessible communication where possible.
Considering venue accessibility.
Supporting reasonable adjustments.
Listening to feedback to improve inclusion.

8. Respectful Behaviour

We expect everyone involved with LPC Music Photography Works CIC to:

Treat others with courtesy and respect.
Value different backgrounds and experiences.
Help create a safe and welcoming environment.
Report unacceptable behaviour.

Discrimination, harassment, bullying or abusive behaviour will not be tolerated.

9. Reporting Concerns

Anyone who experiences or witnesses discrimination, harassment or unfair treatment should report it to us as soon as possible.

We will take concerns seriously, investigate them fairly and, where appropriate, take action.

10. Monitoring and Review

We will review this policy regularly to ensure it remains effective and reflects changes in legislation and good practice.

LPC Music Photography Works CIC

Company Number: 15166485

If you have any questions about this policy, please contact us using the details on our Contact page.

Safeguarding Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Purpose

LPC Music Photography Works CIC is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

Everyone involved in our organisation has a responsibility to help create a safe, welcoming and respectful environment.

2. Scope

This policy applies to:

Employees
Volunteers
Freelancers
Contractors
Trustees or Directors
Workshop tutors
Event staff
Anyone representing LPC Music Photography Works CIC

3. Our Commitment

We will:

Put the safety and wellbeing of participants first.
Treat everyone with dignity and respect.
Listen to concerns and take them seriously.
Promote safe working practices.
Follow safeguarding procedures where concerns arise.
Work with relevant authorities where required.

4. Who We Work With

Our services may involve:

Children
Young people
Adults at risk
Families
Community groups
Schools
Charities
Businesses
Members of the public

5. Safer Recruitment

Where appropriate, we will:

Carry out interviews.
Obtain references.
Verify identity.
Require Disclosure and Barring Service (DBS) checks where roles involve regulated activity or where otherwise appropriate.
Provide safeguarding information during induction and training.

6. Expected Standards of Behaviour

Everyone representing LPC Music Photography Works CIC must:

Treat people fairly and respectfully.
Use appropriate language and behaviour.
Maintain professional boundaries.
Respect privacy and confidentiality.
Avoid any behaviour that could place someone at risk.

7. Photography and Video

Photos or videos taken during events or workshops should:

Be appropriate for the activity.
Respect participants’ privacy.
Follow any permissions or agreements made with organisers or participants.
Be stored and used responsibly.

8. Reporting a Safeguarding Concern

If someone believes a child, young person or adult at risk may be in immediate danger:

Contact the emergency services by calling 999 without delay.

For other safeguarding concerns:

Report the concern to the appropriate person within LPC Music Photography Works CIC as soon as possible.
Record the concern accurately and factually.
Where appropriate, seek advice from the relevant local safeguarding authority.

9. Confidentiality

Information relating to safeguarding concerns will be shared only with those who need to know, unless disclosure is required by law or is necessary to protect someone’s safety.

10. Training

We aim to ensure that staff and volunteers receive safeguarding information appropriate to their role and understand how to recognise and report concerns.

11. Review

This policy will be reviewed regularly and updated to reflect changes in legislation, guidance and organisational practice.

LPC Music Photography Works CIC

Company Number: 15166485

If you have questions about this policy, please contact us using the details on our Contact page.

Health & Safety Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Purpose

LPC Music Photography Works CIC is committed to providing a safe and healthy environment for our employees, volunteers, contractors, clients, guests and members of the public.

We aim to reduce risks and comply with applicable UK health and safety legislation.

2. Scope

This policy applies to all activities carried out by LPC Music Photography Works CIC, including:

DJ Services
PA System Hire
Photo Booth Hire
Magic Mirror Booth Hire
360 Video Booth Hire
Photography
Podcast Production
Workshops
Community Events
Equipment Hire

3. Our Responsibilities

We will:

Provide equipment that is suitable for its intended use.
Carry out risk assessments where appropriate.
Maintain equipment in a safe condition.
Train staff in safe working practices appropriate to their role.
Review health and safety procedures regularly.

4. Staff Responsibilities

All staff, volunteers and contractors must:

Take reasonable care of their own health and safety.
Consider the safety of others.
Follow instructions and safe working procedures.
Report hazards, accidents or near misses promptly.
Use equipment correctly.

5. Event Safety

Before an event, we will consider:

Safe access to the venue.
Adequate space for equipment.
Suitable electrical power supplies.
Emergency exits.
Fire safety arrangements.
Public safety around equipment.

6. Electrical Equipment

Where appropriate, electrical equipment will be inspected and maintained.

Where required, equipment may be Portable Appliance Tested (PAT) in line with legal requirements and venue policies.

Damaged equipment will not be used until repaired or replaced.

7. Manual Handling

Staff should:

Use safe lifting techniques.
Ask for assistance with heavy items.
Use suitable transport equipment where available.
Avoid lifting beyond their capability.

8. Slips, Trips and Falls

We will reduce risks by:

Keeping walkways clear.
Securing cables where practical.
Maintaining tidy work areas.
Cleaning spills promptly where we are responsible.

9. Fire Safety

Staff should:

Keep fire exits clear.
Follow venue emergency procedures.
Know the evacuation arrangements where applicable.
Report fire hazards immediately.

10. First Aid

Where appropriate:

A basic first aid kit will be available.
Staff will know how to summon emergency assistance if required.
Serious incidents will be reported to the emergency services without delay.

11. Accidents and Incidents

All accidents, injuries and significant near misses should be reported as soon as possible so they can be reviewed and appropriate action taken.

12. Alcohol and Drugs

Staff must not work while impaired by alcohol or illegal drugs.

Prescription medication should only be taken where it is safe to carry out work duties.

13. Risk Assessments

Risk assessments will be carried out where appropriate, particularly for higher-risk activities or unfamiliar venues, and reviewed when circumstances change.

14. Review

This policy will be reviewed regularly to ensure it remains effective and up to date.

LPC Music Photography Works CIC

Company Number: 15166485

If you have any questions about this Health & Safety Policy, please contact us using the details on our Contact page.

Equipment Hire Terms & Conditions

LPC Music Photography Works CIC

Last updated: July 2026

1. Introduction

These Equipment Hire Terms & Conditions apply to all equipment hired from LPC Music Photography Works CIC.

By hiring equipment from us, you agree to these terms.

2. Equipment Available for Hire

Equipment may include, but is not limited to:

PA Systems
Speakers
Mixers
Microphones
Speaker Stands
DJ Equipment
Photo Booths
Magic Mirror Booths
360 Video Booths
Lighting Equipment
Accessories and Cables

3. Booking

Equipment hire is confirmed only when:

A booking has been accepted.
The required deposit has been paid (where applicable).
Written confirmation has been issued.

4. Hire Period

The hire period begins at the agreed collection or delivery time and ends at the agreed return or collection time.

Late returns may incur additional charges.

5. Delivery and Collection

Where delivery or collection is included:

Someone aged 18 or over must be available to receive or return the equipment.
Safe vehicle access must be provided.
Any parking charges or access restrictions should be disclosed in advance.

6. Care of Equipment

While the equipment is in your possession, you are responsible for taking reasonable care of it.

You must not:

Allow unauthorised people to use it.
Attempt repairs.
Modify the equipment.
Remove labels or safety markings.
Use the equipment for unlawful purposes.

7. Loss or Damage

The hirer is responsible for any loss or damage that occurs while the equipment is under their control, except where caused by fair wear and tear or a fault that was present before hire.

If equipment is damaged, lost or stolen, reasonable repair or replacement costs may be charged.

8. Equipment Failure

If equipment develops a fault that is not due to misuse:

Contact us as soon as possible.
We will try to provide assistance or, where practical, a replacement.

We are not responsible for losses arising from circumstances beyond our reasonable control.

9. Electrical Safety

Equipment must:

Be used with suitable power supplies.
Not be overloaded.
Be kept dry unless specifically designed for outdoor use.
Not be used in unsafe conditions.

10. Outdoor Use

Outdoor use is subject to suitable weather conditions and safe operating conditions.

Equipment must be protected from:

Rain
Flooding
Excessive heat
Strong winds
Dust and other hazards

We may refuse or stop outdoor use if conditions are unsafe.

11. Insurance

Depending on the booking, clients may be responsible for ensuring hired equipment is adequately protected while in their care. We recommend discussing insurance requirements with us before the hire begins.

12. Cancellation

Cancellation of equipment hire is subject to our Refund & Cancellation Policy.

13. Collection of Unreturned Equipment

If equipment is not returned on time and we cannot contact the hirer, we may take reasonable steps to recover our property. Additional charges may apply where permitted under the hire agreement.

14. Liability

Our liability is limited to the extent permitted by law. Nothing in these terms excludes liability that cannot legally be excluded under the laws of England and Wales.

15. Governing Law

These terms are governed by the laws of England and Wales.

LPC Music Photography Works CIC

Company Number: 15166485

For any questions about equipment hire, please contact us using the details on our Contact page.

Photography & Video Consent Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Purpose

This policy explains how LPC Music Photography Works CIC captures, uses, stores and shares photographs and video recordings taken during our services and events.

It applies to:

Photography
Photo Booth Hire
Magic Mirror Booth Hire
360 Video Booth Hire
DJ Events
Workshops
Podcast Recording
Community Events

2. Our Commitment

We respect everyone’s privacy and will handle photographs and videos responsibly and in accordance with applicable UK data protection laws.

3. Event Photography

Depending on the service booked, photographs or videos may be taken to:

Record your event
Deliver the service you have booked
Produce digital copies for the client
Create printed products where included in your package

4. Promotional Use

We may ask for permission to use selected photographs or videos for:

Our website
Social media
Marketing materials
Printed brochures
Advertising
Portfolios

Where consent is required, we will seek it before using identifiable images for promotional purposes.

5. Opting Out

If you do not wish photographs or videos from your event to be used for promotional purposes, please let us know before the event.

We will make reasonable efforts to respect your request.

6. Children and Young People

Where our services involve children or young people, consent should be obtained from a parent, guardian or the responsible organiser where appropriate before identifiable images are used for promotional purposes.

7. Client Use of Images

Unless otherwise agreed in writing:

Clients may use photographs and videos supplied to them for personal use.
Commercial use may require our written permission.
Copyright remains with LPC Music Photography Works CIC unless otherwise agreed.

8. Image Storage

Photographs and videos are stored securely and retained only for as long as reasonably necessary for business, legal or contractual purposes.

We take reasonable steps to protect digital files from unauthorised access.

9. Third-Party Sharing

We will not sell your photographs or videos.

We may share them only:

With the client who booked the service.
With trusted suppliers involved in delivering the service (for example, printing services).
Where required by law.

10. Respectful Content

We reserve the right not to publish or use photographs or videos that:

Could embarrass or distress individuals.
Contain inappropriate behaviour.
Are offensive, discriminatory or unlawful.
May damage the reputation of those involved.

11. Copyright

Unless agreed otherwise in writing:

LPC Music Photography Works CIC owns the copyright to photographs and videos created by our team.
Clients receive the usage rights set out in their booking agreement.

12. Questions

If you have any questions about this policy or would like to withdraw consent for future promotional use where applicable, please contact us.

LPC Music Photography Works CIC

Company Number: 15166485

Please use the contact details on our Contact page for any enquiries regarding photography, video recording or consent.

Complaints Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Purpose

LPC Music Photography Works CIC is committed to providing high-quality services and excellent customer care.

We welcome feedback and take complaints seriously. We aim to resolve concerns fairly, respectfully and as quickly as possible.

2. Who Can Make a Complaint?

This policy applies to:

Clients
Customers
Event organisers
Workshop participants
Community partners
Volunteers
Members of the public
Businesses working with us

3. What Can You Complain About?

You may make a complaint about:

Customer service
Bookings
Staff conduct
Event delivery
Equipment
Photography or video services
Workshop delivery
Accessibility
Equality and inclusion
Any other aspect of our services

4. How to Make a Complaint

You can contact us by:

Email
Telephone
Contact form on our website
Writing to us

Please include:

Your name
Contact details
Booking reference (if applicable)
Date of the incident
A description of your complaint
Any supporting evidence, such as photographs or emails

5. Our Complaints Process

Step 1 – Acknowledgement

We aim to acknowledge your complaint within 5 working days.

Step 2 – Investigation

We will:

Review the information provided.
Speak to relevant staff if necessary.
Consider any supporting evidence.
Investigate the matter fairly.

Step 3 – Response

We aim to provide a full response within 20 working days.

If more time is needed, we will let you know and explain why.

6. Possible Outcomes

Depending on the circumstances, we may:

Explain what happened.
Apologise where appropriate.
Correct any mistakes.
Offer a practical solution.
Improve our procedures to help prevent similar issues.

7. Respectful Communication

We ask everyone involved in the complaints process to communicate respectfully.

We will not tolerate:

Abusive language
Threatening behaviour
Harassment
Discrimination
Violence

If this occurs, we may limit or end communication where appropriate.

8. Confidentiality

Complaints will be handled confidentially where possible.

Information will only be shared with those who need it to investigate and resolve the matter, unless disclosure is required by law.

9. Continuous Improvement

We value complaints and feedback as an opportunity to improve our services, staff training and customer experience.

10. Review

This policy will be reviewed regularly to ensure it remains effective and reflects current good practice.

LPC Music Photography Works CIC

Company Number: 15166485

If you wish to make a complaint, please contact us using the details provided on our Contact page.

Website Disclaimer

LPC Music Photography Works CIC

Last updated: July 2026

1. Introduction

The information provided on this website is for general information only. While LPC Music Photography Works CIC aims to keep the information accurate and up to date, we make no guarantees or warranties about its completeness, accuracy or suitability for every situation.

Your use of this website is at your own risk.

2. Services and Prices

The services, packages and prices shown on this website are for guidance only and may change without notice.

A quotation or booking confirmation will confirm the services, pricing and terms that apply to your booking.

3. Availability

All bookings are subject to:

Availability
Staff availability
Equipment availability
Venue suitability
Acceptance by LPC Music Photography Works CIC

Submitting an enquiry does not guarantee a booking.

4. Website Content

We work hard to ensure the information on our website is accurate. However, errors or omissions may occasionally occur.

We reserve the right to:

Correct errors.
Update information.
Change services.
Remove or replace content.
Amend prices and packages.

5. Images

Photographs, illustrations and promotional images on this website are intended to represent our services.

Actual equipment, layouts, props, colours and designs may vary depending on availability and the package booked.

6. External Links

Our website may include links to third-party websites for your convenience.

We do not control or endorse the content, products or services provided by third-party websites and are not responsible for their content or privacy practices.

7. Technical Issues

We do not guarantee that our website will always be:

Available
Error-free
Virus-free
Uninterrupted
Compatible with every device or browser

8. Limitation of Liability

To the fullest extent permitted by law, LPC Music Photography Works CIC will not be liable for indirect or consequential losses arising from the use of this website.

Nothing in this disclaimer excludes or limits liability where it cannot legally be excluded under the laws of England and Wales.

9. Intellectual Property

Unless otherwise stated, all content on this website, including:

Text
Logos
Branding
Graphics
Photographs
Videos
Designs

is owned by or licensed to LPC Music Photography Works CIC and is protected by intellectual property laws.

Content may not be copied, reproduced or distributed without prior written permission, except where permitted by law.

10. Changes to This Disclaimer

We may update this Website Disclaimer from time to time.

The latest version will always be available on this page.

11. Governing Law

This Website Disclaimer is governed by the laws of England and Wales.

LPC Music Photography Works CIC

Company Number: 15166485

If you have any questions about this disclaimer, please contact us using the details on our Contact page.

Copyright & Intellectual Property Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Introduction

This Copyright & Intellectual Property Policy explains the ownership and permitted use of the intellectual property belonging to LPC Music Photography Works CIC.

By using our website or services, you agree to respect these rights.

2. Ownership

Unless otherwise agreed in writing, LPC Music Photography Works CIC owns or has permission to use the intellectual property relating to:

Our logo
Business name
Website design
Website content
Photographs
Videos
Photo booth templates
Event designs
Workshop materials
Training resources
Marketing materials
Graphics
Documents
Branding

These rights are protected by UK copyright, trademark and other intellectual property laws.

3. Permitted Use

You may:

View our website for personal use.
Download or print information for your own booking or enquiry.
Share links to our website or social media pages.

4. You Must Not

Without our written permission, you must not:

Copy website content.
Copy photographs or videos.
Reproduce our logo or branding.
Sell our materials.
Modify our documents.
Use our images for commercial purposes.
Claim our work as your own.

5. Client Photographs and Videos

Where photography or video services are provided:

Clients receive the usage rights set out in their booking agreement.
Copyright remains with LPC Music Photography Works CIC unless otherwise agreed in writing.
Commercial use may require a separate licence.

6. Workshop Materials

Training resources, presentations, handouts and course materials are provided for the participant’s personal learning unless otherwise agreed.

They must not be copied, shared or sold without our written permission.

7. Third-Party Content

Some materials on our website may belong to third parties and are used under licence or with permission.

Those materials remain the property of their respective owners.

8. Reporting Copyright Concerns

If you believe that your intellectual property has been used on our website without permission, please contact us with:

Your name and contact details.
A description of the material.
Evidence of ownership.
The location of the material on our website.

We will investigate your concern promptly.

9. Infringement

If we become aware that our intellectual property has been used without permission, we may take appropriate action to protect our rights, including requesting removal of the material or taking legal action where necessary.

10. Changes to This Policy

We may update this policy from time to time.

The latest version will always be published on this page.

LPC Music Photography Works CIC

Company Number: 15166485

If you have questions about copyright or intellectual property, please contact us using the details on our Contact page.

Code of Conduct

LPC Music Photography Works CIC

Last updated: July 2026

1. Purpose

LPC Music Photography Works CIC is committed to creating a safe, welcoming, inclusive and professional environment for everyone who engages with our organisation.

This Code of Conduct sets out the standards of behaviour expected from our employees, volunteers, contractors, clients, participants and visitors.

2. Who This Applies To

This Code of Conduct applies to anyone involved with LPC Music Photography Works CIC, including:

Employees
Volunteers
Freelancers
Contractors
Clients
Event guests
Workshop participants
Community partners
Visitors

3. Our Values

We expect everyone to:

Treat others with kindness, dignity and respect.
Be honest and act with integrity.
Value diversity and inclusion.
Help create a safe and welcoming environment.
Respect people’s privacy and personal boundaries.
Follow reasonable instructions from staff.

4. Respectful Behaviour

Everyone should:

Use respectful language.
Listen to others.
Be considerate of different backgrounds and opinions.
Work together positively.
Report concerns responsibly.

5. Unacceptable Behaviour

The following behaviour will not be tolerated:

Bullying
Harassment
Discrimination
Racism
Sexism
Hate speech
Threatening behaviour
Physical violence
Intimidation
Damage to property
Theft
Illegal drug use
Excessive alcohol consumption that creates a safety risk
Any illegal activity

6. Equipment and Property

Anyone using our equipment or facilities must:

Use equipment responsibly.
Follow safety instructions.
Report damage immediately.
Not remove equipment without permission.
Respect the property of others.

7. Events and Workshops

Participants are expected to:

Arrive on time where possible.
Follow health and safety guidance.
Respect staff and other attendees.
Help maintain a positive environment.
Leave venues in a clean and tidy condition.

8. Online Behaviour

When interacting with LPC Music Photography Works CIC online or on social media, we ask everyone to:

Communicate respectfully.
Avoid abusive or offensive comments.
Not post false or misleading information about our organisation.
Respect the privacy of others.

9. Breaches of This Code

If this Code of Conduct is breached, LPC Music Photography Works CIC may take appropriate action, which could include:

A verbal or written warning.
Asking someone to leave an event or workshop.
Cancelling a booking where appropriate.
Refusing future bookings.
Reporting serious incidents to the relevant authorities where necessary.

Any action taken will be fair and proportionate to the circumstances.

10. Review

This Code of Conduct will be reviewed regularly to ensure it remains appropriate and reflects current legislation and good practice.

LPC Music Photography Works CIC

Company Number: 15166485

If you have any questions about this Code of Conduct, please contact us using the details on our Contact page.

Environmental & Sustainability Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Purpose

LPC Music Photography Works CIC is committed to reducing the environmental impact of our business while delivering high-quality services to our customers and community.

We recognise that even small actions can make a positive difference and are committed to improving our environmental performance over time.

2. Our Commitment

We aim to:

Reduce waste wherever possible.
Reuse equipment and materials when safe and practical.
Recycle responsibly.
Reduce energy consumption.
Minimise unnecessary travel.
Support environmentally responsible purchasing.
Encourage sustainable working practices among staff and volunteers.

3. Waste Management

We will:

Recycle paper, cardboard, plastic and other recyclable materials where facilities are available.
Reduce single-use plastics where practical.
Dispose of waste responsibly.
Reuse packaging where possible.

4. Energy Efficiency

We aim to:

Switch off equipment when not in use.
Use energy-efficient lighting where practical.
Maintain equipment to improve efficiency.
Reduce unnecessary electricity consumption.

5. Transport

Where possible, we will:

Plan journeys efficiently.
Combine deliveries and collections.
Reduce unnecessary vehicle journeys.
Encourage environmentally responsible travel where practical.

6. Purchasing

When purchasing equipment or supplies, we will consider:

Quality and durability.
Energy efficiency.
Environmental impact.
Recyclable packaging.
Responsible suppliers where practical.

7. Events

When delivering events, we will aim to:

Minimise waste.
Keep venues tidy.
Reduce unnecessary printing.
Encourage responsible disposal of rubbish.
Use reusable materials where possible.

8. Staff and Volunteers

We encourage everyone working with LPC Music Photography Works CIC to:

Follow this policy.
Suggest improvements.
Help reduce waste.
Report environmental concerns.
Promote sustainable working practices.

9. Continuous Improvement

We will regularly review our environmental practices and look for practical ways to improve our sustainability as our organisation grows.

10. Review

This policy will be reviewed periodically and updated when necessary.

LPC Music Photography Works CIC

Company Number: 15166485

If you have any questions about this Environmental & Sustainability Policy, please contact us using the details on our Contact page.

Modern Slavery Statement

LPC Music Photography Works CIC

Last updated: July 2026

1. Introduction

LPC Music Photography Works CIC is committed to conducting business ethically and with integrity. We oppose all forms of modern slavery, forced labour, human trafficking, child labour and exploitation.

Although we are not currently legally required to publish a Modern Slavery Statement under the Modern Slavery Act 2015, we choose to do so as part of our commitment to responsible business practices.

2. Our Organisation

LPC Music Photography Works CIC is a Community Interest Company providing:

DJ Services
PA System Hire
Photo Booth Hire
Magic Mirror Booth Hire
360 Video Booth Hire
Photography
Podcast Production
Workshops
Community Projects
Creative Training and Events

We aim to operate in a fair, transparent and responsible manner.

3. Our Commitment

We are committed to:

Treating everyone with dignity and respect.
Providing a safe and inclusive working environment.
Rejecting forced labour and exploitation.
Supporting fair and lawful employment practices.
Promoting equality, diversity and inclusion.

4. Our Suppliers

Where practical, we aim to work with suppliers and contractors who:

Operate lawfully.
Treat workers fairly.
Comply with employment laws.
Respect human rights.
Share our commitment to ethical business practices.

If concerns are identified, we will review our relationship with the supplier.

5. Recruitment

We are committed to fair recruitment by:

Checking the right to work where required by law.
Providing clear information about roles and responsibilities.
Not charging recruitment fees to workers.
Treating employees, volunteers and contractors fairly.

6. Reporting Concerns

Anyone working with or for LPC Music Photography Works CIC is encouraged to report concerns about suspected modern slavery, exploitation or unethical practices.

Reports will be treated seriously and investigated appropriately.

7. Training and Awareness

As our organisation grows, we will provide appropriate information and guidance to staff and volunteers to help them recognise and report concerns relating to modern slavery and exploitation.

8. Continuous Improvement

We will review our policies and procedures regularly to strengthen our approach to preventing modern slavery and promoting ethical business practices.

9. Approval

This statement has been approved by the Directors of LPC Music Photography Works CIC and will be reviewed annually.

LPC Music Photography Works CIC

Company Number: 15166485

If you have any questions about this statement, please contact us using the details on our Contact page.

Data Protection Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Purpose

LPC Music Photography Works CIC is committed to protecting the personal information of our clients, staff, volunteers, contractors and website visitors.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Scope

This policy applies to all personal information processed by LPC Music Photography Works CIC, whether it is stored electronically, on paper or in any other format.

3. Our Principles

We will ensure that personal data is:

Processed lawfully, fairly and transparently.
Collected for specified and legitimate purposes.
Limited to what is necessary.
Accurate and kept up to date where appropriate.
Stored securely.
Kept only for as long as necessary.
Processed in a way that ensures appropriate security.

4. Types of Information We May Hold

Depending on the services we provide, we may process:

Clients

Name
Address
Telephone number
Email address
Booking details
Event information
Payment records

Employees and Volunteers

Contact details
Emergency contact information
Recruitment records
Training records
Payroll information (where applicable)

Website Users

Contact form submissions
Booking enquiries
Website usage information where analytics are used

5. How We Protect Information

We aim to protect personal information by:

Using secure passwords.
Restricting access to authorised people only.
Keeping software updated where possible.
Storing paper records securely.
Disposing of confidential information safely.

6. Sharing Personal Information

We will only share personal information where:

It is necessary to provide our services.
We are legally required to do so.
The individual has given consent where required.
It is necessary to protect someone’s vital interests.

We do not sell personal information.

7. Data Retention

We keep personal information only for as long as reasonably necessary to:

Deliver our services.
Meet legal and regulatory obligations.
Resolve disputes.
Maintain appropriate business records.

When information is no longer required, it will be securely deleted or destroyed.

8. Individual Rights

Under UK GDPR, individuals may have the right to:

Request access to their personal information.
Request correction of inaccurate information.
Request deletion in certain circumstances.
Restrict processing where applicable.
Object to certain types of processing.
Request a copy of their data in a portable format where the law provides this right.

Requests will be handled in accordance with applicable data protection laws.

9. Data Breaches

If we become aware of a personal data breach, we will:

Investigate the incident promptly.
Take steps to reduce any risks.
Notify the relevant authorities where required by law.
Inform affected individuals where legally required.

10. Responsibilities

Everyone working for or on behalf of LPC Music Photography Works CIC is expected to:

Handle personal information responsibly.
Maintain confidentiality.
Report suspected data breaches promptly.
Follow this policy and related procedures.

11. Policy Review

This policy will be reviewed regularly and updated when necessary to reflect changes in legislation or our working practices.

LPC Music Photography Works CIC

Company Number: 15166485

If you have any questions about this Data Protection Policy or wish to exercise your data protection rights, please contact us using the details on our Contact page.

Business Ethics & Anti-Bribery Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Purpose

LPC Music Photography Works CIC is committed to conducting all business honestly, fairly and with integrity.

We have a zero-tolerance approach to bribery, corruption, fraud and unethical business practices.

This policy supports compliance with the Bribery Act 2010 and reflects our commitment to ethical business.

2. Scope

This policy applies to everyone acting on behalf of LPC Music Photography Works CIC, including:

Directors
Employees
Volunteers
Freelancers
Contractors
Consultants
Suppliers acting on our behalf

3. Our Commitment

We will:

Act honestly and professionally.
Comply with all applicable laws.
Treat everyone fairly.
Avoid conflicts of interest where possible.
Make decisions in the best interests of the organisation and the communities we serve.

4. Bribery

No one representing LPC Music Photography Works CIC may:

Offer a bribe.
Request a bribe.
Accept a bribe.
Promise improper payments or benefits.
Influence decisions through unlawful or unethical means.

5. Gifts and Hospitality

Small, reasonable gifts or hospitality may occasionally be appropriate in the normal course of business.

However, gifts or hospitality must never:

Influence a business decision.
Create a conflict of interest.
Be excessive or inappropriate.
Be accepted where they could compromise impartiality.

6. Conflicts of Interest

Anyone representing LPC Music Photography Works CIC should declare any personal, financial or business interests that could influence their decisions.

Where a conflict exists, appropriate steps will be taken to manage it fairly.

7. Fraud

We do not tolerate fraud of any kind.

This includes:

False expense claims.
Theft.
Misuse of company funds.
False invoices.
Misrepresentation.
Financial dishonesty.

Suspected fraud will be investigated and may be reported to the relevant authorities.

8. Suppliers and Partners

We aim to work with organisations and individuals who share our commitment to ethical business practices.

Where concerns arise, we may review or end our business relationship where appropriate.

9. Reporting Concerns

Anyone who suspects bribery, corruption, fraud or unethical behaviour should report their concerns as soon as possible.

Reports will be treated seriously and handled confidentially where appropriate.

No one will be treated unfairly for raising a genuine concern in good faith.

10. Training and Awareness

As LPC Music Photography Works CIC grows, we will provide appropriate guidance to staff and volunteers on ethical business practices and this policy.

11. Monitoring and Review

This policy will be reviewed regularly to ensure it remains effective and reflects changes in legislation and best practice.

LPC Music Photography Works CIC

Company Number: 15166485

If you have any questions about this Business Ethics & Anti-Bribery Policy, please contact us using the details on our Contact page.

Supplier & Procurement Policy

LPC Music Photography Works CIC

Last updated: July 2026

1. Purpose

LPC Music Photography Works CIC is committed to purchasing goods and services fairly, transparently and responsibly. This policy explains how we select suppliers and manage procurement to achieve value for money while supporting ethical and sustainable practices.

2. Scope

This policy applies to all purchases made by LPC Music Photography Works CIC, including:

Equipment
Event supplies
Photography equipment
DJ equipment
PA systems
Photo booths
Marketing services
Professional services
Contractors
Venue hire
Office supplies

3. Our Principles

When purchasing goods or services, we aim to:

Achieve value for money.
Treat suppliers fairly.
Encourage open and honest competition where appropriate.
Support ethical business practices.
Consider environmental sustainability.
Avoid conflicts of interest.
Comply with relevant laws and regulations.

4. Selecting Suppliers

When choosing suppliers, we may consider:

Quality of goods or services.
Price and overall value.
Reliability.
Experience.
Customer service.
Insurance where appropriate.
Health and safety standards.
Ethical and environmental practices.

5. Fair Treatment

We will:

Treat suppliers professionally and respectfully.
Make decisions fairly.
Provide clear information where possible.
Honour agreed contracts and payment terms.

6. Conflicts of Interest

Anyone involved in purchasing decisions must declare any personal or financial interests that could influence their judgement.

Where a conflict exists, appropriate steps will be taken to ensure decisions remain fair and transparent.

7. Ethical Purchasing

We aim to purchase from suppliers who:

Operate legally.
Respect employment rights.
Oppose modern slavery and exploitation.
Promote equality and diversity.
Meet appropriate health and safety standards.

8. Sustainability

Where practical, we will consider:

Durable products.
Energy-efficient equipment.
Recyclable materials.
Reduced packaging.
Local suppliers where appropriate.
Environmentally responsible products.

9. Financial Controls

Purchases should:

Be authorised appropriately.
Be supported by invoices or receipts.
Be accurately recorded.
Follow the organisation’s financial procedures.

10. Supplier Performance

We may review suppliers based on:

Reliability.
Quality.
Value for money.
Customer service.
Compliance with agreed standards.

Where necessary, we may change suppliers if standards are not met.

11. Review

This policy will be reviewed regularly to ensure it continues to reflect good governance, legal requirements and the needs of LPC Music Photography Works CIC.

LPC Music Photography Works CIC

Company Number: 15166485

For questions about this policy, please contact us using the details on our Contact page.